A well composed Capability Statement will be easy to read and well spaced, and will include important information that will give the potential service engager an insight into the company. It is usually one of the initial documents which will begin the process of building trust between the service provider and service engager.
Of course, the confidence or trust can also be lost if the service provider cannot provide the services at the level presented within the Capability Statement. It provides a form of accountability, in black and white. Something tangible that a client can refer back to, and decide that the service provider has, or has not delivered what they said they could deliver.
After much discussion, I have come to the conclusion that most people I have spoken to, believe that a Capability Statement is only for larger businesses quoting or tendering on large projects.
The question is though, why shouldn't a small business provide a Capability Statement on small projects. As a client, I would personally like to be informed if a tradesperson working on my personal home was willing to put in writing their capabilities in completing the job. Their Capability Statement may or may not include information relevant to the project and my trust in allowing them to proceed with the works. How long have they been in business? If only a short time, will they remain in the industry if work needs to be rectified or if the work is being done in stages? Do they have longevity in the trade which proves they can be trusted in the short and long term? Are they renovation specialists quoting a job too big for them? Or vice versa?
In an age where so much information is readily available, I strongly suggest that when procuring a trade to work on a project, that we ensure we compare apples with apples. Yes, of course we should always do our own research regarding the trades we employ. But with so many questions that can be asked, why not ask those providing a quotation to also provide you with their Capability Statement. After all, it's fair and reasonable to ask them what they are capable of!